The Ministry of Civil Aviation has issued new guidelines to make air travel more affordable, transparent, and passenger-friendly, mandating that at least 60% of seats on every flight be available without any additional charge.
The move aims to ensure equal opportunity for passengers while improving the overall travel experience.
60% Seats to Be Available Without Extra Charges
Under the new directive, airlines must:
- Offer at least 60% of seats without additional fees
- Ensure fair access to seat selection for passengers
This step is expected to reduce extra costs and make air travel more transparent.
Passengers on Same PNR to Be Seated Together
The guidelines also focus on improving convenience for families and groups.
Key provisions include:
- Passengers travelling on the same PNR should be seated together
- Efforts to allocate adjacent seats for group travellers
This will enhance comfort, especially for families and elderly passengers.
Clear Policies for Baggage and Pets
The ministry has directed airlines to simplify rules for carrying special items such as:
- Sports equipment
- Musical instruments
Airlines must ensure transparent and easy procedures while adhering to safety and operational norms.
Additionally, airlines are required to:
- Establish clear policies for carrying pets
- Maintain transparency in charges and procedures
Strong Focus on Passenger Rights
The new guidelines reinforce passenger rights in situations such as:
- Flight delays
- Cancellations
- Denied boarding
Airlines must:
- Clearly display passenger rights on websites, mobile apps, booking platforms, and airport counters
- Provide information in regional languages for better understanding
India Among Top Aviation Markets Globally
India has emerged as the third-largest domestic aviation market in the world.
Key highlights:
- Over 5 lakh passengers travel daily through Indian airports
- The UDAN scheme has significantly improved regional connectivity and accessibility
Enhancing Passenger Experience
The ministry emphasized that passenger convenience remains a top priority. Several initiatives have already been introduced, including:
- UDAN Yatri Cafes
- “Flybrary” with free books
- Free Wi-Fi at airports
These measures aim to improve customer experience while maintaining safety standards.
Commitment to Transparent and Safe Air Travel
The Ministry of Civil Aviation reiterated its commitment to:
- Enhancing transparency
- Reducing passenger grievances
- Maintaining high safety standards
The new guidelines are expected to make air travel in India more accessible, efficient, and passenger-centric.
